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What we do.

Help.NGO works to increase the capacity of national and international organizations through the provision of strategic guidance, technical expertise, and training. Drawing on a range of subject matter experts, we help to enable local actors to respond efficiently and effectively across the entire humanitarian-development nexus—not only in the wake of an emergency, but prior to and throughout the disaster life-cycle. Through the co-development of  solutions with private and public sector leaders we aim to optimise the use of time, resources, and funding in all aspects of our humanitarian and development operations. By providing experts-on-mission, deploying predefined service packages, delivering capacity building assistance, and supporting sustainability, Help.NGO has spent over a decade working to reduce the effects of natural disasters, man-made conflicts, economic disparity, and climate change through enduring humanitarian and development assistance.

Areas of Operation

Connectivity & Communications

Many experience natural disasters through media images of hunger, thirst, destroyed homes and often unthinkable desperation. Responding to these needs is core to Help.NGOs mission. Yet with the increasing interconnectedness of people all over the world through Wi-Fi or cellular data however - as well as the increasing intertwinement of the internet and traditional infrastructure - the provision of communications and connectivity capacity is increasingly essential. At Help.NGO our connectivity response across three areas: (1) provide those stricken by natural disasters with the ability to communicate with one another, (2) ensure first responders can reach beneficiaries and beneficiaries first responders, and (3) make certain humanitarian responders are able to communicate with each other. Help.NGO subject matter experts deploy a wide range of communications equipment to the field: from VSATs, to Point-to-Point equipment, to GATR satellite terminals, to sat phones.

Flight Operations & UAS

With use cases ranging from real-time information and situational monitoring, to voice and data communications provision (tethered UAS technology), to project tracking and change analysis at scale, to mapping in two (digital terrain & elevation models) and 3D at high resolution, drones are increasingly accepted as having a major role to play not only in disaster response, but in emergency preparedness and disaster risk, reduction, and mitigation. Drones have been successfully integrated into a variety of civil applications (engineering, surveying, mining, and agriculture); however, the use of drones in the disaster response space has found itself facing a number of obstacles. Help.NGO is working to overcome these obstacles by (1) leveraging subject matter experts to safely and effectively deploy the technology in the field, (2) pursuing research & development to ensure UAS pilots are equipped with the proper administrative, planning, and data management tools, and (3) building capacity globally through flight and data processing training.


Coordinating resources quickly and efficiently and delivering it to those who need it most is at the core of Help.NGO. Whether it be handling aspects of cargo movement (including aircraft, helicopters, flight operation management), emergency medical evacuation, leveraging unique ground canvassing and proofing applications, using object recognition on large datasets, leveraging cloud computing solutions, or performing critical incident mapping Help.NGO logistics SMEs draw on a combination of technological expertise and emergency response experience to assist in all aspects of the logistics operation: the nervous system for any emergency response.

Rescue Disciplines

Incident Command System (ICS) Coordination

Medical Support

Help.NGO draws on an extensive roster of subject matter experts (SMEs) able to rapidly insert into an emergency context. From migrant rescue in the Meditteranean, to high-angle rescue in the Philippines, to K9 search & rescue, to cadaver management assets, Help.NGO SMEs are proficient in a number of rescue disciplines applicable to a wide range of emergency response operations. With their previous civilian, military, or first responder experience SMEs are able to rapidly harmonize with USAR coordination.

Incident command coordination (ICS) is the heartbeat of any emergency response operation. With experience coordinating both domestically and internationally between the complex ecosystem of agencies and institutions working in the disaster and emergency response space, Help.NGO ICS SMEs have the experience and expertise to operate independently or as seconded personnel in support of various emergency response and aid agencies.

The Medical Team is responsible for the safety of deploying team members as well as the provision of medical support to survivors. Members of our medical team come from a variety of medical fields - including nurses, doctors, field medics, and public health experts. When not deployed, the medical team researches new and innovative ways to provide patient care in emergencies.

Strategic Consultation

Drawing on Help.NGO project management and disaster response planning expertise, Help.NGO personnel work with and between private and public sector organizations to ensure the efficient implementation of emergency response planning and international development programming. Tasks might include grant writing, operational planning, strategic consulting, training design, technical assistance

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